Online Return Policy

HAVEN ONLINE PURCHASE RETURN POLICY

If for any reason you are not happy with your purchase, we will accept returns or exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact. Shoes will be accepted only if returned in their original, undamaged shoebox or bag.

We do not accept returns on discounted merchandise of any kind. Jewelry, food items, apothecary/beauty, intimates, swimwear, vintage items or crystals are considered final sale and are not eligible for a refund or store credit.

Please email allie@shophavencollective within 3 days of receiving your order to be issued a Return Authorization (RA#) and return shipping label. All returns that do not meet the 3-day requirement for RA# request will not be considered for online store credit or exchange. 

Clients are responsible for their return shipping costs and any incurred import duties/taxes or customs charges on the return package if opting for a refund or store credit. Please note that original shipping costs are non-refundable. In the rare case that an item is received defected/damaged, shipping costs for delivery and return will always be compensated by HAVEN.

Upon acceptance of the return package, refunds will be processed within 3 business days, at which time you will be notified by email. Please allow 3-5 business days for your refund to post to your account statement. Refunds will be given in the original method of payment. 

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Returns on Sale Items

All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit.

Discount Codes & Temporary Promotions

Discount codes may not be combined with other discount offers or promotions. Offers may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

LOST PACKAGE? 

We ship via UPS and USPS which provide secure and easily trackable methods of shipping. If your package gets lost in transit, we will do everything we possibly can to assist you.

We will not be held responsible for packages once proof of delivery is generated.